Shipping & Returns Policy

Shipping Policy

Free UPS Ground, Fedex, or US Postal shipping on orders over $250.00. Valid on Continental USA addresses only. We reserve the right to determine the best shipping preference on all free shipping orders.  Orders between $100.00 & $250.00 - shipping fee is $14.95. All orders under $100.00, the shipping fee will be 8.95. Additional fees outside the continental United States will apply. 

Orders shipping to Alaska or Hawaii will have a minimum $25 freight fee. Final shipping costs will be determined by the weight of the package. You will be contacted prior to shipment with these costs. 

Most orders will ship from our warehouse in 2-3 days. If you need your hardware within a certain time frame, please contact us and we will work with you to do so. Special orders that are drop shipped from our artisans will ship UPS, Fed Ex or USPS, depending on their policies. We do not guarantee Next Day or 2nd Day Air deliveries when drop shipping from our suppliers. 

Please be sure to enter your complete address, including Rd., Ave., Lane, etc. If we are shipping to a commercial address, we require a floor number and/or suite number. If an address correction fee is assessed to us by UPS, the $6 fee will be charged to your credit card.

US Territories

Call for more info.


Canada

We require a minimum purchase of $100 for orders shipped to Canada. A $10 processing fee and International shipping rates will apply to your order. Customer is responsible for all customs and duty fees. Call for more info.


International

We require a minimum purchase of $250 for orders shipped to International addresses. A $10 processing fee and International shipping rates will apply to your order. Customer is responsible for all customs and duty fees. Call for more info.

 

Return Policy

If you are not completely satisfied with your purchase, you may return the item within 30 calendar days of receipt of the product (unless noted below). In doing so you may receive a credit; excluding shipping, towards the purchase of another item, or you may receive a refund of the purchase price; excluding shipping, upon receipt and inspection of the product.

Our restocking policies vary, depending on manufacturer and item. In most cases, restocking fees are usually a minimum of 25%. Please note that some manufacturers have a strict NO return policy. Please call or email us with any other questions you may have on returns.

All merchandise must be in its original condition and original packaging and must be in a resellable condition.  Shipping charges are not refundable, and all return shipping charges are at the customer's expense.

Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

If an item is returnable, you must first call us for a return goods authorization (RGA) prior to returning any items purchased through us.

We will not

accept any returns without an RGA. All items must be returned in "Re-Saleable Condition" and in the original packaging.  Customer is responsible for return shipping charges.

 

Requesting a Return

  • If you wish to return an item, please call us or contact us by email at  orders@hardwarebydesigninc.com 
  • When contacting us, please provide your name, product name, date of purchase and the quantity of the product you wish to return. If you know your Web Order number, please provide that as well.
  • Upon review & receipt of your request, we will provide you with a Return Goods Authorization (RGA) number and a shipping address to return the product to.
  • Please note that the RGA return address may be different than the address noted on the original product shipping label.
  • Once your return is received, we will inspect it to ensure that it meets our return guidelines.
  • You can expect to see a return credit 7-10 business days after the return is received and accepted.