Terms and conditions
If you are not completely satisfied with your purchase, you may return the item within 30 calendar days of receipt of the product (unless noted below). In doing so you may receive a credit; excluding shipping, towards the purchase of another item, or you may receive a refund of the purchase price; excluding shipping, upon receipt and inspection of the product.
Our restocking policies vary, depending on manufacturer and item. In most cases, restocking fees are usually a minimum of 25%. Please note that some manufacturers have a strict NO return policy. Please call or email us with any other questions you may have on returns.
All merchandise must be in its original condition and original packaging and must be in a resellable condition. Shipping charges are not refundable, and all return shipping charges are at the customer's expense.
Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.
If an item is returnable, you must first call us for a return goods authorization (RGA) prior to returning any items purchased through us.
We will not
accept any returns without an RGA. All items must be returned in "Re-Saleable Condition" and in the original packaging. Customer is responsible for return shipping charges.
We have a physical location in Appleton, Wisconsin. Tax rates for products being shipped to WI, the appropriate county and state tax rates will apply. No sales tax on orders shipped outside of Wisconsin.